Refunds, Returns and Exchanges

Refunds, Returns and Exchanges
In line with Australian law you can return an item if it is;
  1. In a saleable condition, unused and in mint condition.  
  2. Unworn or unused with tags attached and all relevant packaging sealed and intact
  3. Not on the excluded merchandise list
  4. Exchanged or refunded within 30 days of purchase

Before returning an item please email us at info@backyardfunandplay.com.au and we can confirm the best process for your item, where to send your products and how you will receive your money back.  For items that have problems please include photos as this helps us understand and get a quicker response from the manufacturer.

In our experience it can take 4-7 days for the money to return to your account depending on your bank account.

If you order has shipped, you (the buyer) will also be responsible for actual return delivery charges.  We will discuss the best options with you before making a final decision.  In our experience customers can recover a larger portion of their money when selling privately on ebay. 

Our suppliers reserve the right to reject a return based on the condition that the product is returned in.  We will work with you and the supplier to get the best refund possible.